TheLaundryMobile Privacy Policy
Last Updated: January 12, 2026
Effective Date: January 12, 2026
1. Introduction
TheLaundryMobile ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information You Provide
When you register for an account or use our Service, we may collect:
- Account Information: Email address, phone number, first name, last name, and password
- Address Information: Street address, city, state, ZIP code, and delivery instructions
- Payment Information: Credit/debit card details processed securely via Stripe (billing address is collected directly by our payment processor and not stored by us)
- Laundry Preferences: Detergent preferences, fabric softener preferences, wash/dry temperature settings, sorting preferences
- Service Requests: Order details, special instructions, pickup and delivery time preferences
- Communications: Support tickets, feedback, and correspondence with our team
2.2 Information Collected Automatically
When you use our Service, we automatically collect:
- Device Information: Push notification tokens and device platform (iOS/Android) for delivering notifications
- Location Data:
- For customers, we geocode entered addresses to coordinates for service area verification.
- For drivers, we collect real-time location to coordinate pickups and deliveries.
- Server Logs: IP address, request timestamps, and API endpoint access may be logged by our infrastructure providers for security and debugging purposes.
(We do not currently use mobile analytics or usage-tracking tools.)
2.3 Information from Third Parties
We may receive information from:
- Payment Processors: Transaction confirmation and payment status from Stripe
- Mapping Services: Address verification and geocoding from Google Places API
3. How We Use Your Information
We use your information to:
- Process and fulfill your laundry orders
- Coordinate pickup and delivery
- Send transactional notifications
- Process payments and manage subscriptions
- Provide customer support
- Maintain security and prevent fraud
4. Communication Preferences
Marketing communications are sent only with your explicit opt-in consent.
Transactional communications are required for service delivery but may be limited by your notification channel preferences.
Note: Disabling notification channels may prevent you from receiving important service updates.
5. How We Share Your Information
5.1 Service Providers
We share personal information with trusted vendors for essential operations:
- Stripe (payments)
- AWS (infrastructure)
- Twilio (SMS)
- Email delivery providers
- Google Maps/Places (address verification)
We do not sell personal information.
5.2 Drivers and Partners
Drivers and franchise partners receive only what is necessary to complete service.
5.3 Legal Requirements
We may disclose information if required by law or to protect rights and safety.
6. Data Security
We use encryption, access controls, tokenization, and monitoring to protect your data.
Proof Photos
Proof photos are:
- Stored privately
- Accessible only to you, assigned drivers, and admins
- Used for disputes and quality assurance
7. Data Retention
We retain data only as long as reasonably necessary for business, legal, and security purposes.
The periods below are typical targets, not guaranteed deletion deadlines. Actual retention may vary based on operational needs, backups, legal obligations, fraud prevention, or unresolved disputes.
| Data Type | Typical Retention Target | Reason |
|---|---|---|
| Account Information | Until account deletion | User control |
| Order History | Typically up to 7 years | Tax and business records |
| Payment Records | Typically up to 7 years | Financial compliance |
| Support Tickets | Typically up to 2 years after resolution | Support history |
| Security Logs | Typically up to 1 year | Security monitoring |
| Notification History | Typically up to 2 years | Compliance and support reference |
| Marketing Preferences | Until account deletion | User control |
| Proof Photos | Typically up to 1 year | Dispute resolution |
Actual deletion timing depends on technical, legal, and operational constraints. We may retain data longer when required by law or for fraud prevention, disputes, or audits.
8. Your Privacy Rights
You can access, correct, export, or delete your data using in-app tools or by emailing corporate@thelaundrymobile.com.
Marketing can be opted out at any time.
9. Children's Privacy
We do not knowingly collect data from children under 13.
10. Policy Updates
We may update this policy and notify you of material changes.
11. US State Privacy Rights
Residents of certain U.S. states have additional rights.
Rights Include
- Access
- Deletion
- Correction
- Data portability
- Opt-out of sale (we do not sell data)
- Non-discrimination
Appeals
If your request is denied, you may appeal by contacting:
corporate@thelaundrymobile.com
We will review and respond in accordance with applicable law.
(We do not currently operate separate appeal workflows with state Attorneys General.)
12. International Transfers
Your data may be processed in the United States.
13. Contact
Effective January 12, 2026.